Refund and Returns Policy

Thank you for shopping with us. We strive to provide high-quality products and a positive customer experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains the conditions under which returns and refunds may be accepted.

Customers may request a return within 30 days of receiving their order. To qualify for a return, the item must be unused, unopened, and in the same condition in which it was received. The product must also be returned in its original packaging with all included materials. Items that have been opened, used, damaged, or altered after delivery may not be eligible for a refund or exchange.

We recommend that customers inspect their items upon delivery and contact us promptly if there are any issues with the order.

Certain items may not be eligible for return due to safety, hygiene, or regulatory reasons. Products that have been opened or used cannot be returned for health and safety purposes. Clearance items, promotional items, and gift cards may also be considered final sale and may not be returned unless the product arrives damaged or defective.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving the package. When submitting a request, please include your order number, a description of the issue, and if possible, photos of the product and packaging. This information will help us review your request and provide a suitable solution.

To begin a return, please contact our customer support team with your order details. Once your request is approved, we will provide instructions on how to return the item. Customers should not send products back without prior authorization, as unauthorized returns may not be accepted.

The customer may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

Once your returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, a refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but refunds are typically completed within several business days after approval.

Please note that original shipping charges, if applicable, may not be refundable unless the return is due to our error.

At this time, exchanges may be offered for the same product if it arrives damaged or defective. If you need a replacement item, please contact our support team and we will assist you with the exchange process when applicable.

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process described above.

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.

If you have any questions about this Refund and Returns Policy or need assistance with a return request, please contact us:

Email: FlonaseOfficial@outlook.com
Phone: (971) 231-5487